Privacy Policy
Effective Date: July 15, 2026
PlumbingMasters (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, plumbingmasterspa.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using this Site, you agree to the practices described below.
1. Information We Collect
Information you provide directly. When you fill out our appointment scheduling form or contact form, we collect the information you submit, which may include:
- Full name
- Email address
- Phone number
- Preferred contact method (phone call, SMS/text, email, or WhatsApp)
- City, state, and ZIP code
- The type of service you’re requesting
- Any message or details you provide about your plumbing, heating, or air conditioning needs
Information collected automatically. Like most websites, our Site may use tools such as Google Analytics or similar services to collect general information about how visitors use the Site, including:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on the Site
- Referring website or search terms
This information is typically collected through cookies and similar tracking technologies. See Section 5 below for more on cookies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and schedule appointments
- Contact you regarding estimates, appointments, or ongoing service using your preferred contact method
- Improve our Site, services, and customer communications
- Send you information about services you’ve requested or related offers, where permitted
- Maintain records of customer inquiries and service history
- Comply with legal obligations and protect against fraud or misuse of the Site
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
- Service providers who help us operate our business, such as scheduling software, email or SMS communication platforms, and website hosting or analytics providers, solely for the purpose of supporting our operations
- Technicians and staff who need your information to complete a scheduled service
- Legal or regulatory authorities, if required to comply with the law, respond to a valid legal request, or protect our rights, property, or safety
We do not share your information with third parties for their own independent marketing purposes without your consent.
4. Text Messages and Communication Preferences
If you select SMS/text, phone call, email, or WhatsApp as your preferred contact method, you consent to be contacted through that method regarding your service request. Message and data rates may apply for SMS communications. You may opt out of text or email communications at any time by replying “STOP” to a text message, using the unsubscribe link in an email, or contacting us directly using the information in Section 9.
5. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to improve your browsing experience and understand how visitors use the Site. You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as form functionality.
6. Data Security
We take reasonable measures to protect the information you provide from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including maintaining customer service records, complying with legal obligations, and resolving disputes.
8. Children’s Privacy
This Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Your Choices and Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information, subject to legal or business recordkeeping requirements
- Opt out of marketing communications at any time
To make a request, contact us using the information below.
10. Third-Party Links
Our Site may contain links to third-party websites, such as review platforms or partner sites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
PlumbingMasters
South Williamsport, PA
Phone: (570) 323-1983
